Gartner Research

Tech CEOs Can Differentiate Public Cloud Managed Service Offerings Using These 7 Dimensions

Published: 24 October 2019

ID: G00451399

Analyst(s): Scot MacLellan, Craig Lowery


The opportunity for public cloud professional and managed service providers is expanding rapidly, but so is competition. Tech CEOs must invest in differentiating their products and services now to be in the right position as the market gets tighter.

Table Of Contents


  • Examples of Organizational Shapes
    • Example 1: MSP With Broad Frontline Coverage
    • Example 2: MSP With Strong Technical Focus
    • Example 3: MSP Attempting to Cover All Dimensions
    • Example 4: Monothematic MSP
  • How to Select the Most Appropriate Shape
    • Geography
    • CSP Coverage and Accreditations
    • Industry Competencies
    • Technical Competencies
    • Complex Application Support
    • Tooling and Interfaces
    • Pricing and SLAs

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