Gartner Research

Forecast Analysis: Digital Business Infrastructure Operations, Worldwide

Published: 06 November 2019

ID: G00441432

Analyst(s): Colleen Graham , Rene Buest


The $1.6 billion digital business infrastructure operations market is forecast to grow at a five-year CAGR of 54% in U.S. dollars through 2023. This is driven by opportunities arising from continuously evolving digital business initiatives and an increasing number of digital touchpoints.

Table Of Contents
  • Forecast Assumptions
  • Market Impacts
  • Notable Changes

Forecast Data Summary

Forecast Model Summary

Influencing Factors and Assumptions

  • Digital Business Infrastructure Operations
    • Forecast Assumption: By 2023, 35% of global infrastructure managed service providers will gain at least 50% of their revenue through managing the digital touchpoint environments of their clients.
  • Influencing Factor: Increasing Number of Digital Touchpoints
    • Forecast Assumption: By year-end 2021, more than 50% of large enterprises will deploy at least one edge computing use case to support IoT or immersive experiences, compared to less than 5% in 2019.
  • Influencing Factor: Ubiquitous Connectivity Matters
    • Forecast Assumption: By 2024, at least 50% of digital business solutions in production will be IoT-enabled, up from 10% in 2019.
  • Influencing Factor: Rising Cybersecurity Threats
    • Forecast Assumption: By 2022, 75% of all processing and data collection will be conducted outside the traditional data center, up from 40% today.

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.