Gartner Research

Benchmark Your I&O Value for Core Services

Published: 07 November 2019

ID: G00463906

Analyst(s): Ron Blair, Mark Ray


When justifying core services, avoid futile business-value-mapping exercises. Instead, infrastructure and operations leaders should leverage the benchmarks in this research and take a “satisficing” price-for-performance approach.

Table Of Contents
  • Key Challenges


  • Relevant


  • Use P4P for Core Services
  • Functional Versus Nonfunctional Service Components
    • High-Level Communication
    • Continued Improvement
  • Satisficing Price for Performance
    • Good Enough: The Prices Listed Here
    • Tailored: Gartner Sourcing Analysts
    • Customized: Consultancies or ITFM Solutions
  • Bottom Line

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