Gartner Research

I&O Leaders Must Transform Their Teams to Lead With SaaS Cloud

Published: 13 November 2019

ID: G00407326

Analyst(s): Manjunath Bhat , Roger Williams


The adoption of SaaS applications in digital workplace and digital business initiatives profoundly changes the roles, skills and expectations from IT. I&O leaders must reorganize, reskill and retool to enable agile ways of working and deliver customer value through the adoption of SaaS.

Table Of Contents
  • Key Challenges



  • Appoint New Technology-Oriented and People-Oriented Roles
    • The Changing Face of I&O Teams Supporting Office 365
  • Reskill I&O Staff by Shifting the Focus to Change Management
    • Shift From Network-Based Access to Identity-Based Access to Enable a Perimeterless Environment
    • Shift From an Episodic to a Continuous Application Release Cadence
    • Adapt to the Shift From Perpetual to Subscription-Based Licensing
  • Deploy Tools That Enhance User Enablement and Enforce Governance
    • SaaS Enablement Tools Provide Value in Areas of Employee Experience and Productivity

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