Gartner Research

Extend Slack or Microsoft Teams With Workstream Apps to Create Purposeful Collaborative Workspaces

Published: 14 November 2019

ID: G00414687

Analyst(s): Larry Cannell

Summary

Workstream apps are business application interfaces embedded into Slack or Microsoft Teams chat streams that result in more actionable collaborative workspaces. This report introduces application technical professionals to the opportunities and risks of using workstream apps.

Table Of Contents

Analysis

  • Workstream Apps Turn Passive Conversations Into Purposeful Streams
  • A Taxonomy of Workstream Apps
  • Slack and Teams Are Platforms Similar in Impact to iOS and Android
    • Workstream App Repositories Are Still Rudimentary
  • Chat-Based Workstream Apps Create a Shared Experience
    • Notifications Are the Simplest Introduction to Chat-Based Workstream Apps
    • Users Can Also Initiate New Interactions, Not Just Respond to Notifications
    • Bot Users Are Virtual Users That Enable Text-Based Interfaces Into Workstream Apps
    • Workstream App User Interactions Are Rich, but Limited
    • Application Connector Products Can Also Provide Workstream Apps
  • Tab-Based Workstream Apps Are Like Browser Tabs, but Can Be Contextual to a Channel
  • Key Difference: Chat-Based Workstream Apps Are Shared Experiences; Tabs Are Not
  • Strengths
  • Weaknesses

Guidance

  • Approach the Use of Workstream Apps as an IT Architectural Decision
  • Govern Workstream App Deployments Like Any Other Business Application
  • Deploy Slack or Microsoft Teams First, Before Piloting Workstream Apps

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