Gartner Research

Market Opportunity Map: Digital Business Services, Worldwide

Published: 14 November 2019

ID: G00386815

Analyst(s): Brendan Williams, Rene Buest, Patrick Sullivan, Neil Barton, Colleen Graham, Dean Blackmore, Sandra Notardonato, Chrissy Healey

Summary

Digital business services will grow at an 8.9% CAGR through 2023, faster than overall IT services, with higher average margins. To grow effectively in digital business services, technology general managers must position their organizations at the intersection of business and technical change.

Table Of Contents

Market Opportunity Map

Introduction

  • Profitability Analysis
    • Consulting, Implementation and Refinement Services
    • Managed Services
    • Investing for Future Success

Strategic Options

  • Define Digital Business Services by Buyer and Business Outcome
    • Recommendation
  • Invest in Digital Technologies That Support the Breadth of Digital Business Services Use Cases and Client Maturity
    • Recommendation
  • Set the Strategy for Expansion Into Adjacent Digital Business Services
    • Recommendation

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