Gartner Research

The Need for Multispeed and Sustainability in Retail’s Last Mile

Published: 25 November 2019

ID: G00402777

Analyst(s): Tom Enright

Summary

Consumers are starting to express increased concern about the environmental impact of retailers’ shipping practices and are seeking slower, more sustainable options. This research advises retail supply chain leaders how to create a more sustainable, multispeed supply chain for order fulfillment.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • Many Retailers Are Pressuring Their Supply Chain Operations to Fulfill Orders More Quickly
  • Consumer Concerns About the Environmental Impact of Faster Order Fulfillment Have Gathered Significant Strength
  • Emerging Insights From Consumers Are Defining Convenience as Meaning Order Fulfillment on Their Terms

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