Gartner Research

Automate Business Operations to Scale Your Digital Business

Published: 26 November 2019

ID: G00451347

Analyst(s): Saikat Ray , Rob Dunie


Emerging technologies like robotic process automation and AI promise a new era of business process automation. Application leaders must focus on investments that deliver short-term value but also provide a sustainable basis for continuous optimization and transformation of business operations.

Table Of Contents
  • Key Challenges



  • Identify the Right Mix of Business Process Optimization and Transformation Opportunities
    • Optimize to Improve Efficacy and Efficiency
    • Transform to Innovate
  • Combine RPA and Low-Code Platforms to Optimize and Transform Business Operations
  • Maximize ROI by Redesigning Business Processes
  • Maximize Business Outcomes With a Holistic DigitalOps Mindset

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