Gartner Research

Revamp Your Team’s Approach to Business Value Metrics

Published: 26 November 2019

ID: G00464100

Analyst(s): Ron Blair

Summary

Infrastructure and operations leaders spend considerable time on managing metrics, yet often have little to show for it. By tailoring metric approaches to the different types of narratives, I&O leaders can reduce waste and bolster arguments for needed funding.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Start With the Business Value Narrative Rather Than Metrics
  • Establish a Clear I&O Business Value Narrative With Why-Who-What
  • Use P4P to Justify Current Core Services
  • Tackle Technical Debt by Co-creating a Relevant and Credible Fact Base
    • Technical Debt Narrative No. 1: Business Impact Analysis
    • Technical Debt Narrative No. 2: Key Risk Indicator
    • Technical Debt Narrative No. 3: Application Fitness
    • Technical Debt Narrative No. 4: Error Budgets

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