Published: 04 December 2019
As agile and DevOps become the new normal, consultancies, outsourcers and system integrators find conventional KPIs and SLAs do not fully communicate the value of their services. Product managers of agile development services can use instead the five metrics described in this research.
Included in Full Research
- Offer Commercial Models That Demonstrate Accountability for Delivery Risk
- Show Buyers How Efficiency Targets in Agile Can Incentivize the Wrong Behaviors
- Demonstrate Agile Performance Using Five Key Metrics