Gartner Research

Market Insight: Tech CEOs of Infrastructure MSPs Can Seize Growth Opportunities Through Digital Touchpoint Services

Published: 09 December 2019

ID: G00464120

Analyst(s): Rene Buest, Colleen Graham


Infrastructure managed service providers that offer only operational management of internal enterprise IT environments will fail to grow. Tech CEOs can seize the digital business opportunity and realign their product strategy toward managing digital touchpoint solutions.

Table Of Contents


Background and Context

  • Supporting Digital Business Infrastructure Environments Drives Growth

The Impact

  • Tech CEOs Must Prioritize Services That Leverage the Customer Driver to Support Digital Business Initiatives
  • Tech CEOs Must Support the Technology Operations of the Client’s Digital Business Ambitions


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