Gartner Research

Retail CIO New Year’s Resolutions, 2020

Published: 19 December 2019

ID: G00465572

Analyst(s): Kelsie Marian , Max Hammond , Robert Hetu , Joanne Joliet


The dawn of a new decade is the perfect time for retail CIOs to get serious about the changes necessary for digital transformation success. This research identifies five key areas that will ready CIO retail culture, strengthen digital capabilities and position the organization to win.

Table Of Contents
  • Key Challenges



  • Lose the “Wait”
  • Clean Out the Clutter
  • Learn a New Skill
  • Control Spending
  • Spend Quality Time

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