Gartner Research

Natural Language Processing Adoption Growth Insights, 2019


Natural language processing enables greater use of text- and voice-based data, allowing people to interact with computers naturally. The interest in NLP is on the rise across many verticals, so software product managers need to identify the most compelling vertical-specific use cases.

Published: 02 January 2020

ID: G00463543

Analyst(s): Annette Jump Alys Woodward

Table Of Contents


  • Basic Technology Description
    • Example Technologies and Vendors
  • Overall Summary of Data and Findings
  • Industry Adoption Trends
    • Primary Findings: Good Potential for NLP in Utilities, Healthcare and Government
    • Near-Term Impact: Decoupling From Underlying NLP Frameworks
    • Recommended Product Manager Actions
  • Company Size Adoption Trends
    • Primary Findings: XX-Large Companies Are Leading in NLP Adoption
    • Near-Term Impact: Focus on Enterprise Customers With Appropriate NLP-Enabled Applications
    • Recommended Product Manager Actions
  • Adoption Trends by Respondent Role
    • Primary Findings: Nearly Two-Thirds of Adoption Interest in NLP Is Coming From Business
    • Near-Term Impact: Business Leaders Are the Target Personas
    • Recommended Product Manager Actions
  • Geography Adoption Trends
    • Primary Findings: The Adoption of NLP Is Expanding Beyond North America
    • Near-Term Impact: Invest in Conversational Aspects of Language Support
    • Recommended Product Manager Actions

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