Gartner Research

Financial Services Boards of Directors’ Mixed Perception of Digital Transformation Presents Risks and Opportunities for CIOs

Published: 03 January 2020

ID: G00466062

Analyst(s): Partha Iyengar , Juergen Weiss


Financial services boards of directors have complex, contradictory views of digital transformation’s industry impact. CIOs can use the results of a new Gartner survey to align their digital initiatives with directors’ strategies and better communicate with these critical decision makers.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • Among Financial Services Directors, Digital and Technology Disruptions Is the Most Common Business Challenge, Leading to Overconfidence in Emerging Technologies
  • Many Financial Services Board Directors Are Rather Satisfied With the Progress of Digital Transformation at Their Firms, and This Could Undermine Their CIOs’ Efforts to Drive IT Strategies Beyond Pure Digital Optimization
  • Fear of Disruption and Complacency About Digital Transformation Efforts Seem to Dampen Financial Services Directors’ Risk Appetite for Business Model Innovation

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