Published: 06 January 2020
Analyst(s): Consult the Board Research Team
This summary contains inputs from 11 members regarding how they are monitoring their IT systems' performance and availability, along with measuring compliance with service level agreements (SLAs) with internal customers. The summary looks at the maturity level of members' capabilities for monitoring and measuring compliance with IT SLAs. Further, it focuses on the key suppliers that members are leveraging for such solutions and also examines that how members are using the tools offered by the suppliers.
Guiding Principles on Independence and Objectivity.