Gartner Information Technology Research

Monitoring and Measuring Compliance with IT SLAs

Published: 06 January 2020

ID: G00466697

Analyst(s): Consult the Board Research Team


This summary contains inputs from 11 members regarding how they are monitoring their IT systems' performance and availability, along with measuring compliance with service level agreements (SLAs) with internal customers. The summary looks at the maturity level of members' capabilities for monitoring and measuring compliance with IT SLAs. Further, it focuses on the key suppliers that members are leveraging for such solutions and also examines that how members are using the tools offered by the suppliers.

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