Gartner Research

Deliver Digital Workplace Programs With Service Providers That Focus on Employee Experience

Published: 07 January 2020

ID: G00418293

Analyst(s): Craig Roth , Rashmi Choudhary


Application leaders leading digital workplace programs should engage service providers that can incorporate business and cultural issues into their technology. To successfully deliver digital workplace transformation, apply these best practices when working with service providers.

Table Of Contents
  • Key Challenges



  • Planning and Strategy Phase:
    • Communicate the Desired Digital Workplace Objectives to SPs
    • Evaluate SPs With Experience in Nontechnical Aspects of Employee Engagement Programs
  • Implementation Phase:
    • Evolve From a Technical Approach to an Employee-Centric Approach
  • Postimplementation Phase:
    • Measure Adoption, Digital Dexterity and Business Impact
    • Ensure That There Is Adequate Technology and Application Training

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