Gartner Research

Market Insight: 2020 Technology and Service Provider Agenda for the Banking and Securities Industry

Published: 07 January 2020

ID: G00451224

Analyst(s): Jeff Casey , Andrew Steadman , Moutusi Sau , Gregor Petri


The banking industry’s technology spend is forecast to reach an estimated $735.8 billion by 2023. To gain market share, product managers must plan and execute solutions that address evolving definitions, delivery and consumption of financial services and the resulting impact on banks’ strategies.

Table Of Contents


  • Approach Industry Buyers Based on Their Unique Digital Ambitions
    • An Evolving Appetite Toward Risk and Intelligence
    • The Acceleration of Change Through Evolving Intelligence Technologies
  • Address Legacy Modernization and Infrastructure
    • Technology Modernization Targets

Background and Context

  • Provider Landscape
    • What Disruption Looks Like: Challenger Banks and Digital Giants

The Impact

  • Winning in the Turns: Imperatives for Success
    • Speed and Agility Are Paramount
    • Collaboration — Fintech Providers and Ecosystems
    • Avoid the Cost Reduction Imperative (Defend Market Share)
    • Identify the Drivers of Buyer Priorities and Pain Points


  • Gartner’s 2020 Research Will Help Product Managers Win in the Turns

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