Gartner Research

Building Stakeholder Confidence and Interpersonal Trust for CIOs

Published: 09 January 2020

ID: G00390763

Analyst(s): Ed Gabrys


Trust is essential for building stakeholder confidence. CIOs need strategies to develop the trust required to be successful as a leader in their enterprise’s digital business transformation. This research shows how to grow and measure trust, build rapport and become adept at adaptive expertise.

Table Of Contents
  • Key Challenges



  • Digital Transformation Success Requires a Reset of Trust
  • CIOs Cannot Leave Trust to Chance
    • Trust Is Contextual
    • Trust Is a Measure of Expertise and Rapport
    • Trust Is Developed Between Individuals and Across Networks
    • Trust Is Cultivated Using Ethically Neutral Techniques
  • Build Rapport
    • Speak the Right Language at the Right Times
  • Demonstrate Expertise
    • Master Existing Commitments
    • Become Adept at Adaptive Expertise

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.