Gartner Research

Culture Change Succeeds or Fails in Leadership Moments

Published: 09 January 2020

ID: G00464481

Analyst(s): Mary Mesaglio , Elise Olding


Employees know their organization is serious about culture change only when they see leaders changing their own behavior. CIOs who need to promote culture change should orchestrate “leadership moments” in which they act as role models, exemplifying new cultural traits at critical points.

Table Of Contents
  • Key Challenges



  • Leadership Moments Are Moments of Truth
  • Leadership Moments Have a Before-During-After Structure
  • There Are Five Common Moments When Being Thoughtful Matters
    • Make Better Decisions
    • Accept Accountability
    • Welcome Innovation
    • Increase Risk Tolerance
    • Spur Collaboration
  • Recommendations

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