Gartner Research

Market Guide for Salesforce Service Providers

Published: 09 January 2020

ID: G00465290

Analyst(s): Brett Sparks , Frances Karamouzis , Patrick Sullivan , Gilbert van der Heiden


Salesforce services for business and IT consulting, implementation, and ongoing management continue to be in high demand. Sourcing, procurement and vendor management leaders should leverage this Market Guide to assist in their evaluation and selection of Salesforce partners.

Table Of Contents

Market Definition

  • Market Description

Market Direction

  • Context and Trajectory of Salesforce
  • Buyer Impacts and Strategic Approach

Market Analysis

  • Evaluating and Selecting a Salesforce Service Provider
    • Scope: Salesforce Service Providers Organized by Salesforce Cloud Coverage
    • Scale: Salesforce Service Providers Organized by Certified Salesforce Individuals
    • Evaluation Criteria: Salesforce Service Providers Organized by Industry

Representative Vendors

  • Market Introduction

Market Recommendations

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