Gartner Research

Crisis Makes IT a True Peer of the Business at İşbank

Published: 10 January 2020

ID: G00464700

Analyst(s): Chris Howard , Tomas Nielsen , Andy Rowsell-Jones , Jan-Martin Lowendahl


A major system outage convinced İşbank to modernize its IT environment, which also led to improvements in business performance. İşbank’s example shows CIOs how to prevent crises while creating new business opportunities.

Table Of Contents
  • Key Challenges



  • Background: Years of Rapid Growth Created Vulnerability
  • Solution: Rebuild the IT-Business Relationship
  • Results
  • Lessons Learned

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