Gartner Research

Solution Path for Establishing Optimal Content Services in Cloud, On-Premises and Hybrid Environments

Published: 10 January 2020


Some organizations wish to rationalize, consolidate and optimize a legacy ECM practice, while others seek to build a brand-new content services program in the cloud, on-premises or both. This Solution Path helps application technical professionals establish an optimal content management environment.

Included in Full Research

  • Step 1: Assessment and Strategy
    • 1.1 Assess the Current State of the Content Environment
    • 1.2 Map the Current Environment
    • 1.3 Establish or Fortify Content Governance
    • 1.4 Define Requirements for the Content Services Environment and Program
    • 1.5 Optimize and Realign Current Processes and Tools
  • Step 2: Evaluation and Selection
    • 2.1 Evaluate Candidate Solutions and Vendors
    • 2.2 Determine Total Cost of Ownership for Each Candidate System
    • 2.3 Define the Architecture
  • Step 3: Implementation and Deployment
    • 3.1 Develop the Implementation and Rollout Roadmap
    • 3.2 Realign the Infrastructure
    • 3.3 Realign the Organization
    • 3.4 Perform Ongoing Content Hygiene and Enhancement
    • 3.5 Develop the Migration Strategy and Roadmap
  • Step 4: Adoption and Maintenance
    • 4.1 Enact a Staged Rollout and Legacy-System Decommissioning
    • 4.2 Decentralize Administration and Support
    • 4.3 Manage Change


Darin Stewart

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