Gartner Research

Solution Path for Establishing Optimal Content Services in Cloud, On-Premises and Hybrid Environments

Published: 10 January 2020

ID: G00450919

Analyst(s): Darin Stewart

Summary

Some organizations wish to rationalize, consolidate and optimize a legacy ECM practice, while others seek to build a brand-new content services program in the cloud, on-premises or both. This Solution Path helps application technical professionals establish an optimal content management environment.

Table Of Contents

Solution Path Diagram

Solution Path

  • Step 1: Assessment and Strategy
    • 1.1 Assess the Current State of the Content Environment
    • 1.2 Map the Current Environment
    • 1.3 Establish or Fortify Content Governance
    • 1.4 Define Requirements for the Content Services Environment and Program
    • 1.5 Optimize and Realign Current Processes and Tools
  • Step 2: Evaluation and Selection
    • 2.1 Evaluate Candidate Solutions and Vendors
    • 2.2 Determine Total Cost of Ownership for Each Candidate System
    • 2.3 Define the Architecture
  • Step 3: Implementation and Deployment
    • 3.1 Develop the Implementation and Rollout Roadmap
    • 3.2 Realign the Infrastructure
    • 3.3 Realign the Organization
    • 3.4 Perform Ongoing Content Hygiene and Enhancement
    • 3.5 Develop the Migration Strategy and Roadmap
  • Step 4: Adoption and Maintenance
    • 4.1 Enact a Staged Rollout and Legacy-System Decommissioning
    • 4.2 Decentralize Administration and Support
    • 4.3 Manage Change

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.