Gartner Research

Savvy Trailblazers and Ambitious Rookies Go Separate Ways to Pursue Digital Transformation in Insurance

Published: 10 January 2020

ID: G00465950

Analyst(s): Juergen Weiss


Despite continuously rising IT spending since 2014, the insurance industry’s digital maturity is stagnant. To accelerate their companies’ digital transformation efforts and to prioritize, insurance CIOs need to know that insurers’ degree and quality of digital transformation vary dramatically.

Table Of Contents


  • Ambitious Rookies vs. Savvy Trailblazers: Key Differences
    • Finding 1: Rookies Struggle to Drive Digital Outcomes
    • Finding 2: Trailblazers Have More-Focused Business Goals
    • Finding 3: Trailblazers Promote C-Level Collaboration
    • Finding 4: Trailblazers Adopt Emerging Technologies Aggressively
    • Finding 5: Trailblazers Have More-Compatible Culture Traits
  • Recommendations for Rookies
  • Recommendations for Trailblazers

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