The financial viability of healthcare and life science organizations increasingly relies on the consumers’ actions and decisions. The capabilities healthcare organizations need to thrive occupy a growing portion of IT strategies. CIOs must lead efforts to structure and improve consumer engagement.
- Power Is Shifting to Healthcare and Life Science Consumers
- Mounting Evidence That Increasing Consumer Engagement in Healthcare Results in Improved Clinical and Medical Cost Outcomes
- Digitization of Healthcare and Life Sciences Creates New Consumer Engagement Opportunities
- Consumers’ Expectations of Healthcare Change in the Era of Digital Business
- Growing Prevalence of Market-Based Policies Give Healthcare Consumers “Power of the Purse”
- National eHealth Initiatives, Legislation and Regulation Emphasize Citizen Centricity
- Structural Changes in Heritage Sector Roles, Financial Models and Industry Participants Weaken the Resistance of Industry Incumbents to Consumer Power
- Business Implications
- IT Implications
- CIO Recommendations
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