Gartner Research

Networking Best Practices for Microsoft Teams

Published: 16 January 2020

ID: G00360428

Analyst(s): Mark Cortner , Michael Disabato, Simon Richard


Networking constraints are strict for Microsoft Teams. Traditional networking approaches are often insufficient to meet the demands of Teams’ real-time voice and video services. Application technical professionals must evaluate more than connectivity against performance-sensitive best practices.

Table Of Contents

Problem Statement

The Gartner Approach

The Guidance Framework

  • Prework
  • Step 1: Identify Use Cases
  • Step 2: Blueprint Traffic Flows
    • Teams’ Traffic Types and Flows
    • Conferencing via Teams Clients and Importance of First Join User
    • Conferencing via Audio Conferencing and Cloud Video Interop Services
    • Phone System With Microsoft Calling Plans and Third-Party Voice Services
  • Step 3: Estimate Bandwidth Requirements
  • Step 4: Identify Bandwidth Gaps
  • Step 5: Validate Network Performance
  • Step 6: Optimize Internet Egress and DNS
  • Step 7: Bypass Proxy Servers and Packet Inspection
  • Step 8: Mark Traffic for Quality of Service
  • Step 9: Use Split-Tunnel VPN for Remote Workers
  • Follow-Up
    • Upgrade and Augment Internal Wireless Network
    • Monitor Performance With a SaaS Monitoring Tool
    • Evaluate Benefits of SD-WAN Technologies to Improve Performance Reliability

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