Gartner Research

Winning in the Turns: A Quality Action Guide — Increase Business Agility, Manage Cost of Quality and Develop Business Strategists

Summary

While some focus only on short-term mitigation tactics, top performers defy conventional thinking by maintaining focus on long-term strategy and implementing preconceived plans when anticipated disruptions occur. Quality leaders must prepare and lead through all manner of turns.

Published: 16 January 2020

ID: G00451289

Analyst(s): Bryan Klein

Table Of Contents

Analysis

Research Highlights

  • Strategy — Focus on Business Agility
  • Cost — Manage Cost of Quality
  • Talent — Develop Business Strategists Who Solve Problems

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