Payment fraud remains a persistent problem in digital channels, hampered by fraud teams working in silos with narrow objectives. Security and risk management leaders must exhibit cross-functional leadership to create fraud detection strategies that align closely with organizational goals.
- Demonstrate Leadership by Taking All Stakeholders on a Journey Toward Cross-Functional Alignment
- Identify the Challenges and Requirements Faced by All Stakeholders With Respect to Fraud Detection
- Focus on Reducing the Total Cost of Fraud, Not the Fraud Rate
- Implement a Sustainable and Evolving Strategy
Gartner Recommended Reading