Gartner Information Technology Research

Emerging Technology Analysis: Differentiate Your User Experience With Human-Machine Interfaces

Published: 22 January 2020

ID: G00450716

Analyst(s): Tuong Nguyen


Feature-rich technology products and evolving user expectations require extended, multimodal HMI experiences, transcending the limitations of legacy interfaces. Product managers should prioritize their investments in HMIs based on reliability, effectiveness and potential to differentiate the UX.

Table Of Contents


  • Technology Description
  • Technology Impact
    • Emerging HMIs Will Disrupt Legacy Interfaces If They Can Improve the User Experience
    • Next-Gen Products Inspire HMI Ecosystem Partnerships
  • Technology Adoption
    • An Intuitive Multimodal User Interface Expands the Addressable Market
    • Customers Gain Usability and Value — Accelerating Adoption
  • References

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