Gartner Research

Business Drivers of Technology Decisions for Healthcare Payers, 2020

Published: 23 January 2020

ID: G00451470

Analyst(s): Mandi Bishop , Bryan Cole , Jeff Cribbs


Healthcare payers must accelerate optimization and transformation to contend with a climate of industry and business model disruption. This research provides CIOs with Gartner’s analysis of critical industry trends and business imperatives to inform their strategic technology planning.

Table Of Contents


  • Payer Industry Dynamics Permeate CIO Decision Making

Research Highlights

  • Industry Trends Reflect Direction, While Industry Drivers Motivate and Cause Change
    • Major Market Forces Affecting Healthcare
    • Translating Market Dynamics Into Healthcare Business Drivers
  • These Business Drivers Compel Payer Leadership to Focus on Five Specific Business Priorities
  • IT Recommendations

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.