Gartner Research

How to Retain Customer Service Representatives

Published: 23 January 2020

ID: G00716126

Analyst(s): Customer Service and Support Research Team

Summary

Customer service and support leaders need to retain their CSRs in today’s competitive labor market. Our analyses reveal what attracts CSRs to opportunities, reasons for leaving a role, as well as employment characteristics and career moments that promote retention.

Table Of Contents

Overview

Conclusion

Recommended by the Authors

About This Research

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