Gartner Research

How to Maintain Operational Viability as I&O Experts Retire

Published: 24 January 2020

ID: G00389803

Analyst(s): Thomas Klinect


Enterprises face the prospect of losing vital knowledge as highly specialized infrastructure and operations experts retire. I&O leaders can ensure their organizations survive this “changing of the guard” by taking three steps to preserve and control essential knowledge.

Table Of Contents
  • Key Challenges



  • Embrace Agile Methodologies and Tools
  • Analyze Your Enterprise’s Software Using the Latest ECA Tools
  • Hasten Knowledge Transfer by Pairing Staff With Your Best Traditional Experts

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