Gartner Research

Supply Chain Customer Fulfillment and Collaboration Primer for 2020

Published: 24 January 2020

ID: G00714800

Analyst(s): Beth Coppinger, Thomas O'Connor, Simon Bailey, Kimberly Becker, Tom Enright


Improving the customer experience for a new era of digital customers and consumers is critical for supply chain organizations. The customer fulfillment and collaboration agenda helps supply chain leaders optimize and innovate through profitable customer-centric fulfillment initiatives.

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