Mad, bad and dangerous is a perception problem many middle-aged ERP software vendors face. To avoid losing customers, tech CEOs of such providers must help customers achieve business value and improve customer relationships.
- Determine If You’re Likely to Be a Long-Term Partner or You’re at Risk of Replacement
- Emphasize What ERP Should Be, Not What It Used to Be — Leave the Baggage of Legacy ERP Behind
- Align Product Strategy to Fourth-Era ERP Principles
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