Gartner Information Technology Research

Peer Connect Perspectives: How to Measure the Business Value of IT?

Published: 28 January 2020

ID: G00465579

Analyst(s): Peer Contributors


With today’s digital landscape engendering a paradigm shift from cost cutting to driving revenue and maximizing data exploitation, measuring and communicating IT’s business value has become increasingly important to permeate the conventionally existent barriers between IT and rest of the business.

Table Of Contents


Peer Strategies

  • ROI Assessment Approach
  • Value Proposition Approach
  • Goal-Question-Metric Approach
  • On-Time, On-Budget and Operational Metrics
  • Communicating the Business Value of IT: Some Examples
    • Examples of Delivered Results
    • Value Proposition Examples
  • Different Organizations, Different Metrics
  • Factors Affecting the Success of Value-Related Metric(s)
  • A Focus on Incremental Investments
  • Measuring Resources and Capabilities Delivered
  • Technology Business Management
  • Key Take-Aways
  • About Peer Connect Content

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