Gartner Information Technology Research

Transform Healthcare Provider Relationships With Provider/Partner Alignment Maturity Model for Payer CIOs

Published: 28 January 2020

ID: G00465490

Analyst(s): Bryan Cole


U.S. healthcare payers must reset their relationships with providers by enabling digital engagement and collaboration to unlock health value for consumers. Payer CIOs should use Gartner’s provider/partner alignment maturity model to plan and communicate their progress.

Table Of Contents


  • Payer Industry Business Drivers Push CIOs Toward Provider/Partner Alignment
  • Provider Network Management Supports Broader Functions and Deeper Relationships Under the Provider/Partner Alignment Model
  • Gartner’s Provider/Partner Alignment Maturity Model for Payer CIOs
  • Use the Maturity Model to Assess Your Current Provider/Partner Alignment Status
    • Aware — Technology-Enabled Analog Processes
    • Reactive — Individual and Linked Digital Processes
    • Proactive — Coordinated Digital Activities
    • Intelligent — Digital Business and Beyond

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