Gartner Information Technology Research

Technology Trends in Service 2020

Published: 29 January 2020

ID: G00716338

Analyst(s): Customer Service and Support Research Team

Summary

Learn about the adoption trends, value and anticipated value of 50 established and emerging technologies used by customer service and support leaders in their functions. Alongside the Technologies in Service 2020 Bullseye infographic, we examine some of our most notable findings in depth.

Table Of Contents

Overview

Conclusion

Recommended by the Authors

About This Research

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