Gartner Research

Higher Maturity in HR Shared Services Improves Value and Cost Optimization

Published: 03 February 2020

ID: G00717579

Analyst(s): Sven Bruecker, Eser Rizaoglu


Initially, HR SSOs focus on providing basic transactional services and evolve by increasing their menu of services and the number of clients. To grow, it is not enough to sustain efficiency and service improvements. CHROs should focus on three areas to become a value provider and strategic partner.

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