Gartner Research

Peer Connect Perspectives: Quantifying Project Versus Operational Work in an Organization

Published: 04 February 2020

ID: G00467097

Analyst(s): Peer Contributors


Most PMOs define the standards for project management within an organization. A peer has raised a question around quantifying project versus operational work with regard to a PMO. Peer Connect members discuss if and how other organizations have quantified the same.

Table Of Contents


Peer Strategies

  • Create the Right Balance; Understand Critical Requirements
    • Products Instead of Projects
  • Can Project Versus Operational Work Be Quantified?
    • Measuring the Output of Project and Operational Work
  • Factors That Define Percentage Distribution
  • Key Take-Aways
  • About Peer Connect Content
  • Other Resources

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.