Gartner Research

Master the Fundamentals of IT Vendor Performance Management

Published: 05 February 2020

ID: G00465053

Analyst(s): Joanne Spencer, Edward Weinstein

Summary

Sourcing, procurement and vendor management leaders struggle to drive continuous vendor performance improvements beyond operational service levels. Leaders must expand performance management techniques to focus vendors and stakeholders on the realization of business objectives.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Create: Establish Metrics and Formalize the Collection Process
  • Report: Collect, Analyze and Present the Data
    • Establish Unified Vendor Performance Management Processes and Reports
  • Review and Action: Conduct Internal and External Reviews, and Follow Up With an Action Plan
    • Create an Action Plan

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