Gartner Information Technology Research

Solution Path for Implementing and Supporting Office 365

Published: 07 February 2020

ID: G00450955

Analyst(s): Mark Cortner , Guy Creese


Office 365 is a diverse, growing platform, and organizations are moving beyond the core services to offerings such as Microsoft Teams. Gartner’s Solution Path helps application technical professionals navigate the business and technical decisions to successfully implement and support Office 365.

Table Of Contents

Problem Statement

Solution Path Diagram

  • How to Use This Document

Solution Path

  • Step 1: Develop Office 365 Strategy
    • Step 1.1 Establish Business Alignment
    • Step 1.2 Instantiate Governance Process
    • Step 1.3 Instantiate Service Portfolio Process
    • Step 1.4 Develop Exit Strategy
  • Step 2: Define and Align Service Portfolio
    • Step 2.1 Build Implementation Program
    • Step 2.2 Map Services to Requirements and Users
  • Step 3: Plan Hybrid and Supporting Infrastructure
    • Step 3.1 Architect Hybrid Implementations
    • Step 3.2 Plan Supporting Infrastructure
  • Step 4: Implement and Support Office 365 Services
    • Step 4.1 Migration and Implementation
    • Step 4.2 Operations
    • Step 4.3 Change Management, Continual Improvement

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.