Gartner Information Technology Research

Solution Path for Implementing and Supporting Office 365

Published: 07 February 2020

ID: G00450955

Analyst(s): Mark Cortner, Guy Creese

Summary

Office 365 is a diverse, growing platform, and organizations are moving beyond the core services to offerings such as Microsoft Teams. Gartner’s Solution Path helps application technical professionals navigate the business and technical decisions to successfully implement and support Office 365.

Table Of Contents

Problem Statement

Solution Path Diagram

  • How to Use This Document

Solution Path

  • Step 1: Develop Office 365 Strategy
    • Step 1.1 Establish Business Alignment
    • Step 1.2 Instantiate Governance Process
    • Step 1.3 Instantiate Service Portfolio Process
    • Step 1.4 Develop Exit Strategy
  • Step 2: Define and Align Service Portfolio
    • Step 2.1 Build Implementation Program
    • Step 2.2 Map Services to Requirements and Users
  • Step 3: Plan Hybrid and Supporting Infrastructure
    • Step 3.1 Architect Hybrid Implementations
    • Step 3.2 Plan Supporting Infrastructure
  • Step 4: Implement and Support Office 365 Services
    • Step 4.1 Migration and Implementation
    • Step 4.2 Operations
    • Step 4.3 Change Management, Continual Improvement

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