Gartner Research

How to Develop a SaaS Governance Framework

Published: 11 February 2020

ID: G00382661

Analyst(s): Jay Heiser


CIOs should work with security and risk managers to create and follow a comprehensive and continuous approach for the controlled use of software as a service. Otherwise, they could fail to meet their business goals, and incur unnecessary losses or incidents.

Table Of Contents
  • Key Challenges



  • SaaS Governance Approach
  • Create Policy
    • Approve All SaaS Use Through a Defined Process
    • Require Explicit Owners of SaaS Applications to Accept the Risk Consequences
    • Maintain a Comprehensive Cloud application Inventory
  • Analyze Control Requirements
  • Assess Risk to Select Your SaaS Provider
  • Position and Policy
  • Initiate SaaS Service
    • Purchase
    • Implementation
    • User Provisioning
    • Data Migration
    • Contingency Planning
  • Perform Continuous Management
    • Regular SaaS Control Activities
    • Unscheduled SaaS Management Tasks
  • Manage End of Life (Planned and Unplanned)
    • Migration and Redeployment
    • Data Destruction and/or Archiving

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