Gartner Information Technology Research

Outcome-Driven Metrics for Cybersecurity in the Digital Era

Published: 12 February 2020

ID: G00466057

Analyst(s): Paul Proctor


Outcome-driven metrics have a direct line of sight to the operational outcomes of investment and to the level of protection delivered in a business context. Using ODMs, CIOs can more effectively drive priorities and investments that balance the need to protect, with the need to run, the business.

Table Of Contents
  • Key Challenges


  • Current Cybersecurity Metrics Are Limited


  • Use ODMs to Demonstrate Adequate, Reasonable, Consistent and Effective Controls
    • The Elements of an ODM Program for Security
  • Follow These Steps to Develop an ODM Against Any Control
    • Step 1: Define the Control’s Value Proposition
    • Step 2: Describe the Risk, Cost, and Value Trade-Offs
    • Step 3: Define Operational Outcomes
    • Step 4: Define Benefit Outcomes
    • Step 5: Sharpen Outcomes in a Business Context
    • Step 6: Determine Operational and Collateral Costs
    • Step 7: Develop a Governance Process to Drive Priorities and Investments
  • An Example Using ODMs to Address a Known Threat: Ransomware
  • Long-Standing Issues ODMs Will Address in Cybersecurity

Gartner Recommended Reading

  • TVM ODMs
  • Cloud Deployment Configuration ODMs
  • Identity and Access Management ODMs
  • Third-Party Risk Management ODMs
  • Phishing Training ODMs
  • Perimeter Protection ODMs
  • Business Continuity ODMs
  • Backup and Restore ODMs
  • Ransomware Readiness ODMs

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