Gartner Information Technology Research

An Outcome-Driven Approach to Cybersecurity Improves Executive Decision Making

Published: 12 February 2020

ID: G00466050

Analyst(s): Paul Proctor


This governance process drives priorities and investments by outcomes with a direct line of sight to protection levels in a business context. CIOs should optimize cybersecurity capabilities for risk, value and cost and continuously update the capabilities.

Table Of Contents
  • Key Challenges



  • Follow These Steps to Implement an Outcome-Driven Approach
    • Step 1: Develop Outcome-Driven Processes or Services
    • Step 2: Define Operational Outcomes
    • Step 3: Define Benefit Outcomes
    • Step 4: Sharpen Outcomes in a Business Context
    • Step 5: Determine Operational and Collateral Costs
  • Follow These Steps to Continuously Execute an Outcome-Driven Approach
    • Step 6: Identify Gaps for Prioritization and Investment
    • Step 7: Set the Risk Appetite by Outcome-Driven Metrics
    • Step 8: Drive Decisions on Priorities and Investments
    • Step 9: Report Operational Outcomes and Benefit Outcomes in a Business Context
    • An ODA Example for Managing Ransomware Risk

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