Gartner Information Technology Research

How to Create Sustainable Cost Optimization in Global Organizations

Published: 13 February 2020

ID: G00411939

Analyst(s): James Anderson , Jim McGittigan , Galliopi Demetriou


Large, multinational organizations face significant complications driving IT cost optimization across multiple functions and markets. CIOs must ensure an authoritative IT cost optimization team can manage technological, business and political interdependencies across the organization.

Table Of Contents
  • Key Challenges



  • Step 1: Establish Groupwide IT Financial Transparency, and Depoliticize IT Spend Through Effective Performance Management of Budgets
  • Step 2: Establish a Senior-Led, Cross-Functional IT Cost Optimization Team
  • Step 3: Embed a Culture of Cost Optimization in the Organization
    • Educate the Workforce on IT Financial Management
    • Communicate the ITCO Plan Across and Down the Organization
    • Ensure Performance-Measured Responsibility
  • Three-Step Program Launch
    • Step 1: Generate Ideas
    • Step 2: Establish a Cross-Functional ITCO Program Team to Own and Implement a Sustainable Cost Optimization Program
    • Step 3: Establish an ITCO PMO to Capture and Communicate Results Throughout the Enterprise

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