Gartner Information Technology Research

Key Roles and Job Descriptions for Staffing Innovation

Published: 17 February 2020

ID: G00464340

Analyst(s): Jackie Fenn , Michelle Bazargan


Staffing innovation is one of the most challenging aspects of any innovation effort. CIOs can follow these best practices to determine options for resources, skills and job roles to achieve repeatable and sustainable innovation success.

Table Of Contents
  • Key Challenges



  • Align Staffing Levels With Innovation Goals
  • Identify Critical Innovation Skills and Competencies
  • Appoint a Chief Innovation Officer or Other Innovation Leader for Strategic Impact
    • Chief Innovation Officer Job Description
  • Create a Balance of Innovation Roles and Job Descriptions
    • Innovation Manager
    • Innovation Program or Project Manager
    • Customer/User Experience or Design Thinking Specialist
    • Technology Innovation Lead or Architect
  • Use External Service Providers Selectively to Fill Capability Gaps

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