Gartner Information Technology Research

Toolkit: Planning for a Successful Live Chat Deployment

Published: 18 February 2020

ID: G00720143

Analyst(s): John Quaglietta

Summary

Use this toolkit to plan an effective live chat deployment. The toolkit includes points of consideration, guidance and templates for customer service and support leaders to craft a live chat strategy and deployment plan.

Table Of Contents

When to Use

Recommended by the Authors

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