Gartner Research

2019 Gartner Eye on Innovation Award Winners in Financial Services Raise the Bar for User Experience

Published: 20 February 2020

ID: G00465421

Analyst(s): Manav Sachdeva , Pete Redshaw , Juergen Weiss , Peter Delano


This year’s Gartner Eye on Innovation Award winners are utilizing AI and automation to substantially improve satisfaction for their customers, employees and partners. Financial services CIOs need to step up their game as the winners have raised the innovation bar higher.

Table Of Contents


  • Award Winners in the Americas
    • Travelers — 2019 Americas Regional Innovation Award Winner
    • Banco Bradesco — 2019 Eye on Innovation Award Winner
    • Bank of America — 2019 Eye on Innovation Award Winner
  • Award Winners in EMEA
    • Caser Seguros — 2019 EMEA Regional Innovation Award Winner
    • Aksigorta — 2019 Eye on Innovation Award Winner
    • Mashreq — 2019 Eye on Innovation Award Winner
  • Award Winners in Asia/Pacific
    • Taishin International Bank — 2019 APAC Regional Innovation Award Winner
    • Commonwealth Bank — 2019 Eye on Innovation Award Winner
    • CTBC Bank — 2019 Eye on Innovation Award Winner

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