Gartner Information Technology Research

Ignition Guide to Generating Actionable Insights From VoC

Published: 20 February 2020

ID: G00719133

Analyst(s): Customer Service and Support Research Team

Summary

This step-by-step guide will help customer service and support leaders gather VoC, uncover unarticulated customer needs, identify actionable insights from VoC and communicate the insights with business unit leaders, customer service and support employees and customers.

Table Of Contents

Overview

Steps

Review Your Performance

Recommended by the Authors

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